We will co-operate for any damage or merchandise lost. All our items are available in stock.Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales. Color may not appear exactly as in real life due to variation between computer monitor resolution and lights. We never ask any questions, whatsoever! We request the following to our respectable buyers. Damaged item(s) will not be accepted. Please do not leave any negative or neutral feedback. Please Give us a chance to resolve the problem. Your Satisfaction Is Our Prime Concern. We do not participate in or contribute to cooperative or shared databases that give other companies access to information.